right of withdrawal
Right of return when purchasing items
You have the option to return purchased items within 10 days of delivery. Please note the weekend or bank holidays are not taken into account. When returning the item, the postage date is decisive. If the shipping date is outside of the above period, we reserve the right to refrain from returning the order.
The cost and responsibility of returning the goods lies with the customer. It is also possible to bring the goods back directly, but an appointment must be made by email or telephone.
Reduced items will not be refunded. However, the customer has the option of purchasing another bikini with this amount. However, the costs of returning and reshipping are borne by the customer. Discounted items can be exchanged within 10 days of receiving the package. If there is a difference in the amount of the exchange, this amount will be charged and must be paid first.
For a return or questions, you can simply send us a request by email: firstname.lastname@example.org or via direct message via Instagram: nookini_swim
The returned items must not be (properly) worn or washed been used, they must be in their original packaging and suitable for remarketing, otherwise they will not be accepted and refunded. Labels such as the hygiene insert must also still be present.
If your return is due to an error on our part, we will reimburse you for the postage costs. Otherwise, the costs of returning the goods are to be borne by the customer. In this case, the goods are his responsibility and we do not refund the lost items during the transportation.
The amount will be refunded to the account within 14 days.
Please note that free shipping only applies if the goods are not returned.
Exceptions (large packages): If the total amount still has a purchase value of more than CHF 150 upon return, the full amount will be refunded.
If the total is less than 150 CHF, 6 CHF will be deducted from the credit and donated to the team in Bali for their work.
Exceptions (small packages): In the case of a return, the purchase value of the mini packages must still be at least CHF 50 so that the credit can be fully refunded. If the sum is lower after the return, an amount of 2.0 CHF will be offset against the credit for the expenses and also donated to the team in Bali.
Free shipping generally applies to purchases of CHF 150 or more. If the value of the goods is lower, the price is generally between 2.80 CHF - 7 CHF, this depends on the size and weight.
If the customer would like to pick up the package personally, there are no shipping costs. The customer can also request a 10% discount.
6003 Lucerne -CH